- This course can be taken on either a PC or Mac.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
These recommended reference materials are optional, but it's recommended that you purchase the latest version of them to ensure your skill set is up-to-date:
- David K. HAYES and Jack D. NINEMEIER - Hotel Operations Management
- Leonardo INGHILLERI & Micah SOLOMON - Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
- Micah SOLOMON - The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- Jokima HILLER - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others